Delivery Information
When will my order ship?
We know you’re excited to receive your items! At Maasela, our vendors typically process and pack your orders within 24 to 48 hours. Once your payment is confirmed, the seller is immediately notified to prepare your package for the journey ahead. You will receive a confirmation notification the moment it leaves the warehouse.
Shipping Rates & Fees
At Maasela, we believe in transparent pricing with no hidden surprises. Shipping costs are calculated based on the weight of your items and your delivery destination. To give you the best value, we offer flat-rate shipping on many items and Free Delivery on orders above a certain amount. You’ll see your exact shipping total clearly displayed at checkout before you hit 'pay,' so you can shop with total confidence.
| Shipping Metods | Rate | Max Charge |
| FedEx | 10% of order value | $299 |
| FedEx, Signature Required | 10% of order value + $20 | $299 + $20 |
| In-Home Delivery | $299 per trip | $299 |
| In-Home Delivery, Time-Specific | $399 per trip | $299 |
Delivery time
Speed is our priority. Depending on your location and the shipping method selected at checkout, your Maasela package will usually arrive within 3 to 7 business days. For local deliveries within the same city, you might even see our courier at your door much sooner! We work around the clock to ensure your wait is as short as possible.
Tracking
Stay connected to your purchase every step of the way. As soon as your order is in transit, we provide a live tracking link directly in the Maasela app. From 'Processed' to 'Out for Delivery,' you’ll have total visibility and peace of mind until your package is safely in your hands.
